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Williams, J.G.; Sochats, K.: Application of expert agents/assistants in library and information systems (1996)
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Hogan, D.R.: Cooperative reference service and the referred reference question : an annotated bibliography (1995)
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Westbrook, L.: Digital information support for domestic violence victims (2007)
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Manikowski, D.: Continuing bibliography of the literature of information and referral (1994)
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