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Lavin, M.R.: Improving the quality of business reference service (1995)
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Braaksma, J.: Inlichtingenwerk in wetenschappelijke bibliotheken : hoe wijzer to worden? (1996)
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Clark, J.M.; Cary, K.: ¬An approach to the evaluation of ready reference collections (1995)
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Singh, S.: Ranganathan and reference services (1992)
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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