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Lund, D.C.; Herther, N.: research in progress : ¬The impact of technology on the service and structure of an integrated information centre (1993)
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Pugh, L.: Change management in information services (2000)
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Azadeh, A.; Haghnevis, M.; Khodadadegan, Y.: Design of the integrated information system, business, and production process by simulation (2008)
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Wiggins, B.: What do we really mean by information management? (1994)
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Papandrea, V.A.: Managing reference services in the electronic age : a competing values approach to effectiveness (1998)
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