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Berger, C.: Reference service : a thing of the past? (1996)
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Franks, J.A.: Forming a reference philosophy : the role of shared values (1998)
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Information services policy manual : an outline (1994)
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Kovacs, D.K.; Fleming, M.: Internet resources and humanities reference service (1994)
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Davis, L.J.: ¬The service philosophy of the academic library (1996)
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