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Lusher, T.J.: Support services for campus remote users (1996)
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Snelson, P.: Relationships between access and use in information systems : remote access to and browsing of online catalogues (1993)
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Shaw, D.: Challenges of information technology in improving information services (1997)
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West, S.M.: Information delivery strategies and the rural student (1992)
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Staley, L.: E-mail reference : experiences at City University (1998)
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