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Abstract

Journalists were chosen for study because it was felt that they would be, as information seekers and packagers par excellence, in the advanced guard of Internet users and setting the pace. As it turned out this was not to be case. Despite what appear to be the considerable and direct benefits for them, after having interviewed approximately 150 journalists and observed the action in a variety of news rooms, it appears that less than one in five national journalist use the Internet and the proportion is much less than that for regional journalists. If this poor Internet take up in the workplace was unexpected, another surprise is the characteristics of those who have actually taken the Internet route. Far from being the stereotypical young and male, most are well practised journalist into their thirties/forties, which, of course, runs counter to all that we have been led to believe. Surprisingly, the study showed as much, if not more, interest in using the Internet from the supposedly `busy' senior managers and editors than in the rank and file.

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Abstract

There is very little qualitative data on what impact the Internet is having on information seeking in the workplace. Using open-ended interviews, questionnaires and observation, the impact of the Internet on the British Media was assessed. The focus was largely on newspapers, with The Guardian being covered in some depth. Over 300 journalists and media librarians were surveyed. It was found that amongst traditional journalists use was light. Poor access to the Internet - and good access to other information resources - were largely the reasons for this. Of the journalists it was mainly the older and more senior journalists and the New Media journalists who used the Internet. Librarians were also significant users. Searching the World Wide Web was the principal Internet activity and use was generally conservative in character. Newspapers and official sites were favoured, and searches were mainly of a fact-checking nature. Email was used on a very limited scale and was not regarded as a serious journalistic tool. Non-users were partly put off by the Internet's potential for overloading them with information and its reputation for producing information of suspect quality. Users generally dismissed these concerns, dealing with potential overload and quality problems largely by using authoritative sites and exploiting the lower quality data where it was needed. Where the Internet has been used it has not been at the expense of other information sources or communication channels, but online hosts seem to be at most risk in the future.