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  1. Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008) 4.07
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  2. Oakleaf, M.: Using rubrics to assess information literacy : an examination of methodology and interrater reliability (2009) 4.07
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  3. Shenton, A.K.: Information capture : a key element in information behaviour (2010) 4.07
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  4. Westbrook, L.: Unanswerable questions at the IPL : user expectations of e-mail reference (2009) 4.07
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  5. Chowdhury, S.; Gibb, F.: Relationship among activities and problems causing uncertainty in information seeking and retrieval (2009) 4.07
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  6. Numminen, P.; Vakkari, P.: Question types in public libraries' digital reference service in Finland : comparing 1999 and 2006 (2009) 4.07
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  7. Tann, C.; Sanderson, M.: Are Web-based informational queries changing? (2009) 4.07
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  8. McBirnie, A.: Seeking serendipity : the paradox of control (2008) 4.07
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  9. McGuinness, C.: Information skills training practices in Irish higher education (2009) 4.07
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  10. Joint, N.: Virtual reference, Second Life and traditional library enquiry services : ANTAEUS (2008) 4.07
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  11. Barry, E.; Bedoya, J.K.; Groom, C.; Patterson, L.: Virtual reference in UK academic libraries : the virtual enquiry project 2008-2009 (2010) 4.07
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  12. Shenton, A.K.: Search images, information seeking and information literacy (2009) 4.07
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  13. Shenton, A.K.: Inferential information-seeking (2009) 4.07
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  14. Clyde, L.A.: ¬The teaching librarian : a literature review and content analysis of job advertisements (2005) 4.07
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  15. Lehtla, E.; Ojasaar, H.: New roles and challenges for the information professionals (2005) 4.07
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  16. Salvesen, G.: Is the library able to find the answer? (2005) 4.07
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  17. Friman, J.; Kangaspunta, J.; Leppäniemi, S.; Rasi, P.; Virrankoski, A.: Query performance analyser : a tool for teaching information retrieval skills through an educational game (2005) 4.07
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  18. Warwick, C.; Rimmer, J.; Blandford, A.; Gow, J.; Buchanan, G.: Cognitive economy and satisficing in information seeking : a longitudinal study of undergraduate information behavior (2009) 4.07
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  19. Gwizdka, J.; Lopatovska, I.: ¬The role of subjective factors in the information search process (2009) 4.07
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  20. Raban, D.R.: Self-presentation and the value of information in Q&A websites (2009) 4.07
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