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Footnote

Together with the zones of intervention, these ideas, and others set out in the book, provide a very powerful didactic mechanism for improving library and information service delivery. Of course, other things are necessary - the motivation to work in this way, and the availability resources to enable its accomplishment. Sadly, at least in the UK, many libraries today are too financially pressed to do much more than the minimum helpful intervention in the information seeking process. However, that should not serve as a stick with which to beat the author: not only has she performed work of genuine significance in the field of human information behaviour, she has demonstrated beyond question that the ideas that have emerged from her research have the capability to help to deliver more effective services." Auch unter: http://informationr.net/ir/reviews/revs129.html

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Abstract

Standardwerk mit Bezug zum anglo-amerikanischen Verständnis von 'Reference work', das zwar Vorbild für viele Betrachtungen in der deutschen Literatur und in deutschen Bibliotheken ist, das aber bis heute keine Entsprechung in der bibliothekarischen Praxis gefunden hat