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Birch, N.; Marchant, M.P.; Smith, N.M.: Perceived role conflict, role ambiguity, and reference librarian burnout in public libraries (1986)
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986)
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Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987)
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Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986)
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Childers, T.: ¬The quality of reference : still moot after 20 years (1987)
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Crowley, T.: Half-right reference : is it true? (1985)
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Diodato, V.P.: Online ready reference in academic libraries : current practices and a review of planning issues (1989)
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Douglas, I.: Reducing failures in reference service (1988)
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Durrance, J.C.: Reference success : does the 55 percent rule tells the whole story? (1989)
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Ferriero, D.S.; Powers, K.A.: Burnout at the reference desk (1982)
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Hernon, P.: Utility measures, not performance measures, for library reference service? (1987)
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Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987)
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Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986)
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Kibirige, H.M.: Computer-assisted reference services : what the computer will not do (1988)
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Klugmann, S.: Online information retrieval interface with traditional reference services (1986)
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Miller, W.: What's wrong with reference : coping with success and failure at the reference desk (1984)
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Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989)
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Neville, S.H.: Job stress and burnout : occupational hazards for services staff (1981)
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Rettig, J.: ¬The crisis in academic reference work (1986)
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