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Smith, N.M.; Birch, N.E.; Marchant, M.P.: Stress, distress, and burnout : a survey of public reference librarians (1986)
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Smith, N.M.; Nelson, V.C.: Burnout: a survey of academic reference librarians (1983)
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Smith, N.M.; Palmer, D.T.: Reference: rewards or regrets, believing makes it so (1986)
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Whitlatch, J.B.: Unobtrusive studies and the quality of academic library reference services (1989)
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Gardner, T.A.; Siebert, J.A.: Consumer health informaton needs and access through existing indexes (1981)
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Paterson, E.R.: Health information services for lay people : a review of the literature with recommendations (1986)
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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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Malley, I.: ¬The basics of information skills teaching (1984)
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Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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Community information : what libraries can do (1980)
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Bunch, A.: Community information services : their origin, scope and development (1982)
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Crawford, M.J.: Information broking : a new carees in information work (1988)
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Dare, G.A.; Bakewell, K.G.B.: ¬The managers's guide to getting the answers (1983)
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Reckruth, C.: ¬Der Informationsdienst in Britischen Public Libraries : Entwicklung, Grundlagen und Formen (1982)
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Brahmi, F.A.: Reference use of Science Citation Index (1985)
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Williamson, R.: ¬The knowledge warehouse (1987)
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Baader, P.: ¬Der Informationsdienst in Britischen Public Libraries : Entwicklung, Grundlagen und Formen (1982)
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Wood, B.L.; Renford, S.M.: Ethical aspects of medical reference (1982)
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Rienermann, A.: Aufstellung von Informationsbeständen : Analyse in- und ausländischer Fachbeiträge und deutscher Klassifikationen Öffentlicher Bibliotheken sowie Entwurf eines Aufstellungsschemas für Sachauskunftsmittel (1980)
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Schirp, A.: Lehrbücher für den Informationsdienst : ein Vergleich von 'Davison', 'Katz' (4. Aufl.) und 'Lehrbriefe für den Auskunftsdienst' (1986)
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