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Robinson, J.: Education and training for computer based reference services : a case study (1980)
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Bourne, C.P.; Robinson, J.: Education and training for computer based reference services : review of training efforts to date (1980)
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Purcell, R.: Computers and reference service (1989)
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Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986)
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Bouazza, A.: Information user studies (1989)
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Norman, O.G.: Marketing libraries and information services. : an annotated guide to recent trends and development (1989)
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Travis, I.L.: Knowledge-based systems in information work : a view of the future (1989)
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Schmidmaier, D.: Transition from school to technological university-what assistance may be offered by a librarian : experiences in the GDR (1989)
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Smith, K.F.: POINTER vs. Using Government publications : where's the advantage? (1989)
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Godlewsky, S.G.: ¬A survey of reference services in art libraries. (1989)
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Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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Parrott, R.: Simulation of the reference process : Part 2: REFSIM, an implementation with expert and ICAI modes (1989)
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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Kloeden, E. von: Beraten will gelernt sein (1989)
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Kuhlen, R.: Transfer and transformation of information : overcoming pragmatic difficulties in contemporary online information systems (1988)
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North, G.W.: Will your library be the spatial data information center of the future? (1989)
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Huthloff, C.-R.: Online-Informationsvermittlung und Auskunft (1987)
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Poetzsch, E.: Vorstellungen zum Aufbau des Auskunftsdienstes "Informationen zur Biotechnologie" (1988)
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Patrick, W.: Consumer health information services in England : a personal view of the top two (1989)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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