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Neißer, H.: Kooperation zwischen Köln und Prag (1992) 4.07

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Theme: Informationsdienstleistungen

Ziegler, J.: ¬Der Auskunftsbibliothekar : ein Zauberlehrling? (1991) 4.07

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Theme: Informationsdienstleistungen

Ahlers, D.: Vom Stadtplan bis zum Internet : Auskunftsdienst an einer Wissenschaftlichen Bibliothek (1996) 4.07

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Theme: Informationsdienstleistungen

Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992) 4.07

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Theme: Informationsdienstleistungen

Curry, D.A.: Assessing and evaluating diversity in the reference department (1992) 4.07

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Theme: Informationsdienstleistungen

Hults, P.: Reference evaluation : an overview (1992) 4.07

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Theme: Informationsdienstleistungen

Martin, L.M.: Evaluating OPACs or, OPACs are reference tools, too! (1992) 4.07

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Theme: Informationsdienstleistungen

Toase, C.A.: Train your staff to provide 95 per cent correct answers (1990) 4.07

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Theme: Informationsdienstleistungen

Natale, J.A.; Galloway, J.W.: Remote telephone use in reference service (1993) 4.07

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Theme: Informationsdienstleistungen

Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992) 4.07

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Theme: Informationsdienstleistungen

Bristow, A.: Academic reference service over electronic mail (1992) 4.07

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Theme: Informationsdienstleistungen

Blandy, S.G.: What do faculty want? (1992) 4.07

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Theme: Informationsdienstleistungen

Schnelling, H.: Library networking in Germany (1993) 4.07

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Theme: Informationsdienstleistungen

Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992) 4.07

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Theme: Informationsdienstleistungen

Kleiner, J.P.: Ensuring quality reference desk service : the introduction of a peer process (1991) 4.07

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Theme: Informationsdienstleistungen

Tyckoson, D.A.: Wrong questions, wrong answers : behavioral vs. factual evaluation of reference service (1992) 4.07

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Theme: Informationsdienstleistungen

Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990) 4.07

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Theme: Informationsdienstleistungen

Meghabghab, G.; Bilal, D.: Application of information theory to query negotiation : toward an optimal questioning strategy (1991) 4.07

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Theme: Informationsdienstleistungen

Rao, S.N.: ¬The implementation of high-tech reference services in a medium-size academic library (1991) 4.07

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Theme: Informationsdienstleistungen

Brewer, S.: Tourist information and public libraries (1990) 4.07

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Theme: Informationsdienstleistungen

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