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Klostermann, J.: Digitale Auskunft in Bibliotheken : Eine vergleichende Evaluation zwischen ausgewählten digitalen Auskunftsverbünden (2007)
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¬The information literacy cookbook : ingredients, recipes and tips for success (2007)
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Sauer, C.-D.; Ulrich, P.S.: Zuverlässige Brücke zu den Informationen im Netz : Von der Allgemeinen Auskunft der Amerika-Gedenkbibliothek zum Referat Informationsdienste der Zentral und Landesbibliothek Berlin (2004)
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Ulrich, P.S.: Einsatz und Erfahrungen mit QuestionPoint in der Zentral- und Landesbibliothek Berlin (2004)
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Hagel, F. von: Kalliope-Portal : Fachportal für Autographen und Nachlässe (2004)
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Dohrn, V.; Griesbach, A.; Heuberger, R.; Schaeper, S.; Tröger, H.; Veltri, G.: Virtuelle Fachbibliothek "Judaica und Hebraica" : Bibliothekarische Erschließung von gedruckten Judaica und Hebraica in deutschen Bibliotheken. Bericht über einen Workshop in der Niedersächsischen Landesbibliothek Hannover (2004)
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Nilges, A.; Schirra, D.; Stadler, U.; Thiel, A.: Vermittlung von Informationskompetenz : 2. Workshop der nordrhein-westfälischen Bibliotheken. Organisiert von der AG Informationskompetenz der Arbeitsgemeinschaft der Universitätsbibliotheken NRW und dem Hochschulbibliothekszentrum NRW (2004)
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Sühl-Strohmenger, W.: Informationskompetenz und Studierfähigkeit : Angebote der Universitätsbibliothek Freiburg für gymnasiale Seminarkurse (2004)
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Lankes, R.D.: ¬The digital reference research agenda (2004)
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Davis, P.M.: Information-seeking behavior of chemists : a transaction log analysis of referral URLs (2004)
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Saxton, M.L.; Richardson, J.V. Jr.: Understanding reference transactions : transforming an art into a science (2002)
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Frické, M.; Fallis, D.: Indicators of accuracy for answers to ready reference questions an the Internet (2004)
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Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003)
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Hepworth, M.: ¬A framework for understanding user requirements for an information service : defining the needs of informal carers (2004)
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Warner, D.; Procaccino, J.D.: Toward wellness : women seeking health information (2004)
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Fisher, K.E.; Durrance, J.C.; Hinton, M.B.: Information grounds and the use of need-based services by immigrants in Queens, New York: : a context-based, outcome evaluation approach (2004)
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Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003)
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Franke, F.; Sticht, O.: Integration von Kursen der Universitätsbibliothek in die Studiengänge an der Universität Würzburg (2004)
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Lüdtke, H.: Secret Patrons, Invisible Users : Digital Reference @ Your Library: Fundstücke einer nicht nur virtuellen Erkundung in den USA (2004)
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Thümler, E.: 1000 Antworten und einige offene Fragen : Seit einem Jahr online: die Deutsche Internetbibliothek (2004)
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