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  1. Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993) 10.32 
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  2. Hart, J.L.; Miller, J.P.: Migrating databases : CD-ROM vs. the Internet (1997) 10.32 
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  3. Benefiel, C.R.; Miller, J.P.; Ramirez, D.: Baseline subject competencies for the academic reference desk (1997) 10.32 
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