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Durrance, J.C.: Information needs : old song, new tune (1989)
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Lenk, K.: Technikunterstützte Informationssysteme zur Information über die öffentliche Verwaltung (1989)
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Carbone, J.J.: Small public libraries : suggestions for reference service improvement (1988)
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Tifft, R.: ¬The growth and development of information and referral in library services : a selective history and review of some recent developments (1988)
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Healy, L.M.; Carey, M.L.: Focus on the client : social service dimensions of I&R (1988)
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Robinson, B.M.: Reference services : a model of question handling (1989)
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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Kuhlthau, C.C.: Longitudinal case studies of the information search process of users in libraries (1988)
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Spiller, R.: Bildschirmtext-Externer Rechner und das Informationssystem IBAS (1984)
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Sierck, H.: Informationsvermittlung an nordrhein-westfälischen Universitäten : Struktur und Organisation, Analyse bestehender Informationsvermittlungsstellen und Überlegungen zu einem künftigen Informationsmanagement (1989)
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Ethics and reference services (1982)
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Umstätter, W.; Rehm, M.: Einführung in die Literaturdokumentation und Informationsvermittlung : Medizin - Biologie, Chemie - Physik (1981)
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Personnel issues in reference services (1986)
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research and theory : Current trends in information (1984)
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Evaluation of reference services (1982)
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Expert systems in reference services (1989)
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Finance, budget, and management for reference services (1989)
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Information and referral in reference services (1988)
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Information brokers and reference services (1989)
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